Scientific American: To Better Persuade a Human, a Robot Should Use This Trick

   Robots can do a lot of things. They can build cars, they can put products on the shelves of a grocery store, they can They can process COVID tests in automated labs. But can a robot change your mind? Well, that depends. Because a new study shows that robots are more persuasive when they’re presented as a peer, as opposed to an authority figure. Every year we’re seeing more and more robots, in greater numbers of tasks and environments around our world. So robots don’t have the luxury of just being functional anymore.
   To engage with the humans, they also have to be relatable. For example, imagine a robot helping out in a care facility…delivering a meal or dropping off meds. In nursing homes, residents often do not want to eat or take their medications. Therefore, the caregiver must sit there and have a conversation with them for 10, 15, or 20 minutes to convey the importance of the medication.
   In fact, for a robot to do such a job, it would have to know how to do it convincingly. To figure out how to make robots more influential, Saunderson set up a series of tasks. In half the tasks, Saunderson played the role of the experimenter and he would introduce the robot, a programmable off-the shelf model named Pepper, as the participants’ peer. And so any time someone had to do a task, Pepper would offer suggestions to try and persuade them and help them out. 

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References:

Karen Hopkin

https://www.scientificamerican.com/podcast/episode/to-better-persuade-a-human-a-robot-should-use-this-trick/

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  1. Hina2021年12月13日 2:32

    If robots could communicate with humans, many things would be possible. It will help a lot of people. But it is also true that there are many people who will lose their jobs to robots. I think that it is not always a good thing.

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